At PERSILK, we aim to ensure that your order is delivered quickly, safely, and in perfect condition. Please read the details below to understand our delivery process.

Processing Time

All orders are carefully inspected, packed, and dispatched within 3 business days after payment confirmation.

For custom-made or made-to-order items, please allow additional production time, and we will inform you before dispatch.

Shipping Methods

We partner with trusted couriers to ensure secure and reliable delivery.

• Domestic Deliveries (Australia): Sent via Australia Post or courier service with tracking.
• International Deliveries: Sent via DHL, FedEx, or other reputable international couriers.

Delivery Timeframes

Australia: Estimated delivery within 3–10 business days after dispatch.

International: Estimated delivery within 7–21 business days, depending on the destination. Delivery times may vary due to customs clearance, public holidays, or unforeseen courier delays.

Tracking Your Order

Once your order has been dispatched, you will receive an email with your tracking number so you can monitor your delivery in real-time.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the size or weight of the item. We offer free shipping on selected products and promotions.

Packaging

We take great care in packaging each item securely to prevent damage during transit.

Our Persian carpets and tapestries are wrapped in protective layers and shipped in durable packaging.

Customs and Import Duties

International customers are responsible for any customs duties, taxes, or import fees required by their country’s regulations.

We recommend checking with your local customs office before placing an order.

Damaged or Lost Orders

If your order arrives damaged, please contact us within 48 hours with photos of the damage. If your order does not arrive within the estimated timeframe, please contact our support team so we can investigate with the courier.